Are you a small business owner? If you are, you likely already know that you have to compete with a large number of other businesses, many of which may be larger than your business or have more money to “toss,” around. While you may think that your size automatically puts you at a disadvantage, it doesn’t have to. There are a number of ways that you can go about making sure that your small business is a successful, profitable one; ways that actually require little or no work on your part.
One of the simplest, yet most effective ways that you can turn your small business into a success and keep it as one is by smiling. Yes, smiling. Many people, possibly even you, do not actually realize just how far a smile really goes. When it comes to buying a product or a service, from both large and small business owners, many customers want to feel appreciated or at least like they are being noticed. After all, without the customer, you and your small business employees wouldn’t even have jobs. That is why it is important that you and your employees always smile at your customers and always put on a happy front.
Small talk is another simple, yet effective way to make your small business a success. Small talk can be something as simple as asking any of your customers if they need help finding anything, if you run a retail store, or asking them about the weather outside. Small talk makes your customers feel important. It makes many consumers feel good that there is assistance available if it is needed, as well as the fact that some actually value their opinion or insight, even if it is only about the weather. That is why you and your employees are always advised to strike up a conversation with your customers. This conversation is what will likely keep them coming back for more.
As stated above, there are many people who tend to forget how much a smile can brighten up a person’s day. In addition to smiling, it seems as if some customer service workers have forgotten the importance of a simple thank you. When running a small business, your customers have the option of shopping with you or with a larger company, a larger company that has more products for sale, at lower prices. What often sets you and your competitors apart is your customer service. That is why it is advised that you and all of your employers thank all of your customers for their business and ask them to come again soon. Your customers do not have to shop at your store, but they do choose to do so; therefore, make sure you thank them for it.
Another way that you can help to ensure that your small business is a successful one, one that consumers love doing business with, is by being polite on the phone to all callers. While this may seem like common sense, there are times when it can easily be forgotten. Sometimes it seems as if potential customers call with questions about store hours or a product at the worst possible time, often a time when you are busy. Although this may be frustrating to you, you are advised to stay calm, cool, and collective. If you need to, ask the caller to please hold on for a minute, but try not to keep them on hold for too long. Your actions or the actions of your employees on the phone will have a significant impact on whether or not the caller decides to become a paying customer later on.
As outlined above, being friendly, patient, and pleasant to deal with are simple, yet effective ways for you and your business to make a name for yourself; a positive name. That positive name is what may help to keep your business running strong and profitable for years to come.